Privacy Policy

AyloCare Ltd (“AyloCare”, “we”, “us”, or “our”) is committed to protecting the privacy of personal information collected from users of our platform and services (“you” or “your”). This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information under applicable privacy laws. By using AyloCare’s platform (“Service”), you consent to the practices described in this Privacy Policy.



1. Introduction

AyloCare provides a customizable, multi-tenant platform for therapists, mental health practitioners, coaches, wellness professionals, or organizations, allowing branded deployment for managing appointments, billing, telehealth, and more. This Privacy Policy describes our practices regarding personal information collected through the Service, website, or other communication channels. Failure to provide required personal information may limit access to certain features of the Service.



2. Customers and Their Clients

Our customers are organizations or professionals (“Customers”) using AyloCare to manage their practices. This Privacy Policy does not govern personal information collected from Customers' clients (“Clients”). Such information is handled under agreements with the Customer, including AyloCare’s Terms of Service and applicable Business Associate Agreements (BAAs). If there are conflicts between this Privacy Policy and these agreements, the agreements will prevail. For questions about personal information processing by a Customer, Clients should contact the respective Customer directly.



3. Collection of Personal Information

We collect personal information in several ways, including:

a. Directly from you during account registration, correspondence, or use of the Service.

b. Automatically through the platform (e.g., device information, usage statistics).

c. From third parties authorized by you or acting on your behalf.



4. Types of Personal Information

Information You Provide

a. Account Information: Full name, contact details, username, password.

b. Professional Details: Business name, license number, calendar information.

c. Payment Details: Credit card information, tax IDs.

d. Communication Records: Messages or calls to our support team, retained for quality and fraud prevention.

Automatically Collected Information

a. Device Information: IP addresses, device IDs, operating systems.

b. Location Data: General or precise location data (e.g., GPS).

c. Usage Data: Browser type, pages visited, and time spent on the Service.

Other Information

We may collect other information permitted by law or as provided voluntarily. Sensitive data, such as health or biometric data, is only collected if explicitly authorized.



5. Purpose of Data Collection

We collect, hold, and use personal information to:

a. Provide and improve the Service.

b. Verify your identity and manage your account.

c. Enable communications regarding your use of the Service.

d. Ensure legal compliance and prevent misuse of the platform.

e. Facilitate analytics and audits to enhance platform performance.

We may process anonymized data for research, development, or marketing purposes.



6. Disclosure of Personal Information

We may share your personal information with:

a. Service Providers: Third-party vendors supporting platform operations (e.g., hosting, payment processing).

b. Affiliates: Related entities for business purposes.

c. Authorities: To comply with legal obligations or respond to lawful requests.

d. Other Parties: As directed by you or as required by law (e.g., mergers or acquisitions).

AyloCare ensures that any third parties handling your data adhere to applicable privacy laws through contractual obligations.



7. Data Security

We implement industry-standard measures to protect personal information, including encryption, access controls, and secure storage. However, no system is entirely secure, and you are responsible for safeguarding your credentials.



8. Retention of Data

Personal information is retained only as long as necessary for the purposes outlined or as required by law. Upon termination of your account, anonymized or aggregated data may be retained for research or analysis.



9. International Data Transfers

If you access the Service outside your country of residence, your personal information may be transferred to jurisdictions with differing privacy laws. AyloCare ensures appropriate safeguards for such transfers.



10. Your Rights

You have rights concerning your personal information, including:

a. Accessing your data.

b. Correcting inaccuracies.

c. Requesting deletion (subject to legal obligations).

d. Withdrawing consent for certain data uses.

To exercise these rights, contact us at support@aylocare.com.



11. Use of Cookies

AyloCare uses cookies and similar technologies to enhance user experience, analyze usage, and deliver relevant content. You may manage cookie preferences through browser settings, though some features may be limited.



12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with the updated effective date. Continued use of the Service constitutes acceptance of the revised policy.



16. Contact Us

For privacy-related questions or concerns:

support@aylocare.com



Last Updated: 02/12/2024