Terms & Conditions
Welcome to AyloCare (the "Service"). These Terms & Conditions ("Terms") govern your use of our platform and services. By using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use immediately.
1. Definitions
1.1. "Service" refers to AyloCare, including all its features and functionalities, websites, and user interfaces, as well as all content and software associated with our Service.
1.2. "We," "Us," or "Our" refers to AyloCare, the owner and operator of AyloCare.
1.3. "You", "User" or "Customer" refers to any individual or entity such as therapists, mental health practitioners, coaches, wellness professionals, or organizations as well as their users using the Service.
2. Use of Service
2.1. Eligibility: You must be at least 18 years old and legally capable of entering into a binding agreement to use our Service.
2.2. Account Registration: To use our Service, you must create an account. You agree to provide accurate, up-to-date, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and are liable for activities under your account. Registration Data may include personal information such as your name, email address, and telephone number and that of your Team Members. We will handle all personal information that we collect from you in accordance with our Privacy Policy.
2.3. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your professional purposes, subject to compliance with these Terms.
3. Multi-Tenant Platform
3.1. Customization: Our Service allows you to customize your platform with your own branding, including your logo and other parameters. You are responsible for ensuring that your customizations comply with applicable laws and do not infringe on any third-party rights.
3.2. Subdomains and Linking: You may link the Service to your own website and use a custom subdomain provided by us. You are solely responsible for the content and activities conducted on your subdomain.
4. Customer Responsibilities
4.1. Compliance: You agree to use the Service in compliance with all applicable laws, including data protection regulations, and maintain ethical standards in your professional practices. standards. You are responsible for ensuring that your use of the Service, including the handling of patient data, complies with all relevant legal requirements.
4.2. Data Protection: You are responsible for obtaining all necessary consents from your clients for the collection, use, and storage of their personal data in connection with the Service. You agree to comply with GDPR, HIPAA (if applicable), and other relevant data privacy regulations.
4.3. Prohibited Activities: You agree not to:
4.3.1. Use the Service for any illegal or unauthorized purpose.
4.3.2. Modify, adapt, hack, or reverse engineer the Service
4.3.3 Transmit malicious code or unsolicited communications (spam).
4.4. You must immediately notify us of any unauthorised use of your Account of which you become aware.
5. Fees, Payment and Billing Services
5.1. Subscription Fees: Your use of the Service is subject to the payment of subscription fees, as specified on our website or agreed upon in your subscription agreement.
5.2. Payment Terms: Subscription fees are billed in advance on a monthly or annual basis, depending on your subscription plan. All fees are non-refundable.
5.3. Taxes: You are responsible for all taxes applicable to your use of the Service.
6. Modification of Service
6.1. AyloCare reserves the right to add, modify, discontinue or eliminate aspects, features or functionality of the Service from time to time for any reason including without limitation for purposes of compliance with applicable laws and regulations, to effect improvements in security and functionality, to correct errors, or for any other purposes, at its sole discretion.
7. Interruption of Service
7.1. AyloCare may on occasion need to interrupt or suspend the Service, with or without prior notice, to protect the integrity or functionality of the Service or for maintenance purposes. You agree that AyloCare is not liable for any interruption or suspension of the Service (whether intentional or not), and you understand that neither you nor any Team Members or Users will be entitled to any refunds of fees or other compensation for interruption or suspension of service. Likewise, you agree that in the event of loss of any User Data, we will not be liable for any purported damage or harm arising therefrom.
8. No Responsibility for Acts or Omissions of Third Party Websites
8.1. The Service may contain links to, or otherwise allow connections to third-party websites, servers, and online services or environments that are not owned or controlled by AyloCare. You agree that AyloCare is not responsible or liable for the content, policies, or practices of any third-party websites, servers, or online services or environments. Please consult any applicable terms of use and privacy policies provided by the third party for such websites, servers, or online services or environments.
9. Intellectual Property
Intellectual Property Rights
9.1. AyloCare owns Intellectual Property Rights in and to the Service, except User Data, including the AyloCare Software, the Websites, and the Servers, and in and to our trademarks, service marks, trade names, logos, domain names, taglines. Such Intellectual Property Rights are separate from any rights you may have in User Data you upload or submit to the Service.
Limited License
9.2. Subject to the terms of these Terms, AyloCare grants you a non-exclusive, non-transferable, non-sublicensable, limited, revocable license to access and use the Service. You agree that you will not:
(a) allow any person or entity not authorised by AyloCare to use or access the Software;
(b) attempt to copy any ideas, features, functions or graphics contained in the Service;
(c) use the AyloCare Software for any other purpose intended to benefit a party other than you;
(d) alter or modify the AyloCare eSoftware;
(e) sell, assign, sublicense, rent, lease or otherwise transfer the AyloCare Software or any rights in connection therewith;
(f) or attempt to translate, disassemble, decompile, reverse assemble, reverse engineer all or any part of the Service or otherwise attempt to derive the source code for the Software.
Feedback and other Input
9.3. You may provide suggestions, ideas and/or feedback (collectively referred to as Feedback) to AyloCare or in the use of the Service or Website regarding AyloCare Website, products or Service. You agree that AyloCare will be free to use, irrevocably, in perpetuity and for any purpose, all Feedback provided to it by you or your Team Members and that all right title and interest in Feedback is assigned to AyloCare. The foregoing grant of rights is made without any duty to account to you or to any of the foregoing persons or entities for the use of such Feedback.
10. Confidentiality and Security
10.1. Confidentiality: Both parties agree to keep confidential all information that is disclosed by the other party and is marked as confidential or would reasonably be considered confidential under the circumstances.
10.2. Security: We implement appropriate industry-standard technical and organizational measures to protect your data. However, You and each User are responsible for keeping your password secure. Users must not share entry identifications and authentication passwords and any sharing may result in a suspension or termination of access for the User and the Account Owner, and/or an increase in charges, at AyloCare’s sole discretion.
11. Termination and Suspension
11.1. Termination by You:
11.1.1. You may terminate your account at any time by contacting us. Upon termination, you will lose access to the Service, and all data associated with your account may be deleted, unless if a data export is demanded.
11.1.2. You may not suspend your own Account. If you suspend your Account, then the Account will be deemed terminated.
11.2. Termination by AyloCare:
11.2.1. Any violation by You or your Users of these Terms of Service or Policies may result in immediate suspension or termination of your account without any refund or other compensation at AyloCare’s option.
11.2.2. Under no circumstances, will you be entitled to compensation or a refund for any interruption, suspension or termination of the Service and these Terms. 11.3 Upon termination of your Account, all licenses granted by AyloCare to use the Website, Software, and the Service will automatically terminate; and
12. Disclaimer of Express and Implied Warranties
12.1 AyloCare provides the Service strictly on an “as is” basis, and, to the maximum extent permitted by law, hereby expressly disclaims all warranties or conditions of any kind, written or oral, express, implied or statutory, including without limitation any implied warranty of title, noninfringement, merchantability or fitness for a particular purpose.
12.2 AyloCare does not ensure continuous, error-free, secure or virus-free operation of the Service, the Software, the Websites, the Servers, or your Account, and you understand that you will not be entitled to refunds or other compensation based on AyloCare’s failure to provide any of the foregoing other than as explicitly provided in these Terms.
12.3 AyloCare does not guarantee that by mere use of the Software you will be in compliance with GDPR, HIPAA or other applicable law, and you understand and agree that you are responsible for maintaining administrative, technical and physical safeguards necessary to ensure the confidentiality, availability, and integrity with respect to your data and to otherwise comply with GDPR, HIPAA and other applicable law.
13. Limitation of Liability
To the fullest extent permitted by law, AyloCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law principles.
15. Amendments
We reserve the right to update these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitute your acceptance of the new Terms.
16. General
Assignment of Terms
16.1 You may not assign the benefits or obligations on you under these Terms or your Account without AyloCare’s prior written consent.
16.2 You may not transfer or sublicense any licenses granted by AyloCare’s under these Terms without our prior written consent.
16.3 AyloCare’s may assign these Terms, in whole or in part, and all related rights, licenses, benefits and obligations, without restriction, including the right to sublicense any rights and licenses under these Terms without your consent.
Entire agreement
16.4 These Terms constitute the entire agreement between the parties and no earlier representation, warranty or agreement in relation to any matter dealt with in these Terms has any force or effect from the date of the Account Owners acceptance of these Terms.
Severance
16.5 Any illegality, unenforceability or invalidity of any provision or portion of these Terms will not affect the rest of these Terms which will remain in full force and effect unless the commercial interests of either party are materially and adversely affected.
Notices
16.6 AyloCare may provide notice to you and obtain consent from you:
(a) through the Website;
(b) by electronic mail at the electronic mail address associated with your Account; and/or
(c) by written mail communication to you at the address associated with your Account.
Employment, agency, partnership or joint venture
16.7 Nothing in these Terms will be taken as giving rise to a relationship of employment, agency, partnership or joint venture. Except as otherwise provided in these Terms, the parties acknowledge and agree that neither party will have any authority to bind the other party or to enter into an agreement in the name of the other party.
Invalid terms
16.8 If any term or provision of these Terms is held by a court to be void, illegal or unenforceable under the applicable law that term or provision will be severed from these Terms and the remaining terms and conditions will be unaffected.
Statutory rights
16.9 These Terms does not modify, restrict or exclude any additional rights you may have under additional laws that cannot be so modified, excluded or restricted.
Non-waiver
16.10 The failure of either party to enforce any provisions under these will not waive the right of such party thereafter to enforce any such provisions.
17. Contact Information
If you have any questions about these Terms, please contact us at:
support@aylocare.com
Last Updated: 02/12/2024
Acknowledgment
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
1. Definitions
1.1. "Service" refers to AyloCare, including all its features and functionalities, websites, and user interfaces, as well as all content and software associated with our Service.
1.2. "We," "Us," or "Our" refers to AyloCare, the owner and operator of AyloCare.
1.3. "You", "User" or "Customer" refers to any individual or entity such as therapists, mental health practitioners, coaches, wellness professionals, or organizations as well as their users using the Service.
2. Use of Service
2.1. Eligibility: You must be at least 18 years old and legally capable of entering into a binding agreement to use our Service.
2.2. Account Registration: To use our Service, you must create an account. You agree to provide accurate, up-to-date, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and are liable for activities under your account. Registration Data may include personal information such as your name, email address, and telephone number and that of your Team Members. We will handle all personal information that we collect from you in accordance with our Privacy Policy.
2.3. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your professional purposes, subject to compliance with these Terms.
3. Multi-Tenant Platform
3.1. Customization: Our Service allows you to customize your platform with your own branding, including your logo and other parameters. You are responsible for ensuring that your customizations comply with applicable laws and do not infringe on any third-party rights.
3.2. Subdomains and Linking: You may link the Service to your own website and use a custom subdomain provided by us. You are solely responsible for the content and activities conducted on your subdomain.
4. Customer Responsibilities
4.1. Compliance: You agree to use the Service in compliance with all applicable laws, including data protection regulations, and maintain ethical standards in your professional practices. standards. You are responsible for ensuring that your use of the Service, including the handling of patient data, complies with all relevant legal requirements.
4.2. Data Protection: You are responsible for obtaining all necessary consents from your clients for the collection, use, and storage of their personal data in connection with the Service. You agree to comply with GDPR, HIPAA (if applicable), and other relevant data privacy regulations.
4.3. Prohibited Activities: You agree not to:
4.3.1. Use the Service for any illegal or unauthorized purpose.
4.3.2. Modify, adapt, hack, or reverse engineer the Service
4.3.3 Transmit malicious code or unsolicited communications (spam).
4.4. You must immediately notify us of any unauthorised use of your Account of which you become aware.
5. Fees, Payment and Billing Services
5.1. Subscription Fees: Your use of the Service is subject to the payment of subscription fees, as specified on our website or agreed upon in your subscription agreement.
5.2. Payment Terms: Subscription fees are billed in advance on a monthly or annual basis, depending on your subscription plan. All fees are non-refundable.
5.3. Taxes: You are responsible for all taxes applicable to your use of the Service.
6. Modification of Service
6.1. AyloCare reserves the right to add, modify, discontinue or eliminate aspects, features or functionality of the Service from time to time for any reason including without limitation for purposes of compliance with applicable laws and regulations, to effect improvements in security and functionality, to correct errors, or for any other purposes, at its sole discretion.
7. Interruption of Service
7.1. AyloCare may on occasion need to interrupt or suspend the Service, with or without prior notice, to protect the integrity or functionality of the Service or for maintenance purposes. You agree that AyloCare is not liable for any interruption or suspension of the Service (whether intentional or not), and you understand that neither you nor any Team Members or Users will be entitled to any refunds of fees or other compensation for interruption or suspension of service. Likewise, you agree that in the event of loss of any User Data, we will not be liable for any purported damage or harm arising therefrom.
8. No Responsibility for Acts or Omissions of Third Party Websites
8.1. The Service may contain links to, or otherwise allow connections to third-party websites, servers, and online services or environments that are not owned or controlled by AyloCare. You agree that AyloCare is not responsible or liable for the content, policies, or practices of any third-party websites, servers, or online services or environments. Please consult any applicable terms of use and privacy policies provided by the third party for such websites, servers, or online services or environments.
9. Intellectual Property
Intellectual Property Rights
9.1. AyloCare owns Intellectual Property Rights in and to the Service, except User Data, including the AyloCare Software, the Websites, and the Servers, and in and to our trademarks, service marks, trade names, logos, domain names, taglines. Such Intellectual Property Rights are separate from any rights you may have in User Data you upload or submit to the Service.
Limited License
9.2. Subject to the terms of these Terms, AyloCare grants you a non-exclusive, non-transferable, non-sublicensable, limited, revocable license to access and use the Service. You agree that you will not:
(a) allow any person or entity not authorised by AyloCare to use or access the Software;
(b) attempt to copy any ideas, features, functions or graphics contained in the Service;
(c) use the AyloCare Software for any other purpose intended to benefit a party other than you;
(d) alter or modify the AyloCare eSoftware;
(e) sell, assign, sublicense, rent, lease or otherwise transfer the AyloCare Software or any rights in connection therewith;
(f) or attempt to translate, disassemble, decompile, reverse assemble, reverse engineer all or any part of the Service or otherwise attempt to derive the source code for the Software.
Feedback and other Input
9.3. You may provide suggestions, ideas and/or feedback (collectively referred to as Feedback) to AyloCare or in the use of the Service or Website regarding AyloCare Website, products or Service. You agree that AyloCare will be free to use, irrevocably, in perpetuity and for any purpose, all Feedback provided to it by you or your Team Members and that all right title and interest in Feedback is assigned to AyloCare. The foregoing grant of rights is made without any duty to account to you or to any of the foregoing persons or entities for the use of such Feedback.
10. Confidentiality and Security
10.1. Confidentiality: Both parties agree to keep confidential all information that is disclosed by the other party and is marked as confidential or would reasonably be considered confidential under the circumstances.
10.2. Security: We implement appropriate industry-standard technical and organizational measures to protect your data. However, You and each User are responsible for keeping your password secure. Users must not share entry identifications and authentication passwords and any sharing may result in a suspension or termination of access for the User and the Account Owner, and/or an increase in charges, at AyloCare’s sole discretion.
11. Termination and Suspension
11.1. Termination by You:
11.1.1. You may terminate your account at any time by contacting us. Upon termination, you will lose access to the Service, and all data associated with your account may be deleted, unless if a data export is demanded.
11.1.2. You may not suspend your own Account. If you suspend your Account, then the Account will be deemed terminated.
11.2. Termination by AyloCare:
11.2.1. Any violation by You or your Users of these Terms of Service or Policies may result in immediate suspension or termination of your account without any refund or other compensation at AyloCare’s option.
11.2.2. Under no circumstances, will you be entitled to compensation or a refund for any interruption, suspension or termination of the Service and these Terms. 11.3 Upon termination of your Account, all licenses granted by AyloCare to use the Website, Software, and the Service will automatically terminate; and
12. Disclaimer of Express and Implied Warranties
12.1 AyloCare provides the Service strictly on an “as is” basis, and, to the maximum extent permitted by law, hereby expressly disclaims all warranties or conditions of any kind, written or oral, express, implied or statutory, including without limitation any implied warranty of title, noninfringement, merchantability or fitness for a particular purpose.
12.2 AyloCare does not ensure continuous, error-free, secure or virus-free operation of the Service, the Software, the Websites, the Servers, or your Account, and you understand that you will not be entitled to refunds or other compensation based on AyloCare’s failure to provide any of the foregoing other than as explicitly provided in these Terms.
12.3 AyloCare does not guarantee that by mere use of the Software you will be in compliance with GDPR, HIPAA or other applicable law, and you understand and agree that you are responsible for maintaining administrative, technical and physical safeguards necessary to ensure the confidentiality, availability, and integrity with respect to your data and to otherwise comply with GDPR, HIPAA and other applicable law.
13. Limitation of Liability
To the fullest extent permitted by law, AyloCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law principles.
15. Amendments
We reserve the right to update these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitute your acceptance of the new Terms.
16. General
Assignment of Terms
16.1 You may not assign the benefits or obligations on you under these Terms or your Account without AyloCare’s prior written consent.
16.2 You may not transfer or sublicense any licenses granted by AyloCare’s under these Terms without our prior written consent.
16.3 AyloCare’s may assign these Terms, in whole or in part, and all related rights, licenses, benefits and obligations, without restriction, including the right to sublicense any rights and licenses under these Terms without your consent.
Entire agreement
16.4 These Terms constitute the entire agreement between the parties and no earlier representation, warranty or agreement in relation to any matter dealt with in these Terms has any force or effect from the date of the Account Owners acceptance of these Terms.
Severance
16.5 Any illegality, unenforceability or invalidity of any provision or portion of these Terms will not affect the rest of these Terms which will remain in full force and effect unless the commercial interests of either party are materially and adversely affected.
Notices
16.6 AyloCare may provide notice to you and obtain consent from you:
(a) through the Website;
(b) by electronic mail at the electronic mail address associated with your Account; and/or
(c) by written mail communication to you at the address associated with your Account.
Employment, agency, partnership or joint venture
16.7 Nothing in these Terms will be taken as giving rise to a relationship of employment, agency, partnership or joint venture. Except as otherwise provided in these Terms, the parties acknowledge and agree that neither party will have any authority to bind the other party or to enter into an agreement in the name of the other party.
Invalid terms
16.8 If any term or provision of these Terms is held by a court to be void, illegal or unenforceable under the applicable law that term or provision will be severed from these Terms and the remaining terms and conditions will be unaffected.
Statutory rights
16.9 These Terms does not modify, restrict or exclude any additional rights you may have under additional laws that cannot be so modified, excluded or restricted.
Non-waiver
16.10 The failure of either party to enforce any provisions under these will not waive the right of such party thereafter to enforce any such provisions.
17. Contact Information
If you have any questions about these Terms, please contact us at:
support@aylocare.com
Last Updated: 02/12/2024
Acknowledgment
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
AyloCare is a trading name/brand operated by KALATHOPOULOS KAI SIA L.P.